:root{--bg: #f7f7fb;--surface: #ffffff;--border: #e2e2ea;--text: #1a1b2e;--text-muted: #6b6b7c;--primary: #3b3fea;--primary-hover: #2f32c4;--success: #2ecc71;--error: #e74c3c;--warning: #f39c12;--success-bg: #e6f9ee;--warning-bg: #fef6e8;--error-bg: #fdecea;--radius-sm: 8px;--radius: 10px;--shadow-sm: 0 1px 2px rgba(16, 24, 40, .04), 0 1px 1px rgba(16, 24, 40, .03);--sidebar-width: 224px;--sidebar-collapsed-width: 68px}*{box-sizing:border-box}body{margin:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--text)}input,button,textarea{font-family:inherit;font-size:14px}h1,h2,h3{font-weight:600}h2{font-size:21px;margin:0 0 4px}h3{font-size:15px;margin:0 0 12px}input,textarea{padding:10px 12px;border:1px solid var(--border);border-radius:var(--radius-sm);width:100%;transition:border-color .12s ease,box-shadow .12s ease}input:focus,textarea:focus{outline:none;border-color:var(--primary);box-shadow:0 0 0 3px #3b3fea1f}textarea{resize:vertical}button{padding:10px 16px;border:none;border-radius:var(--radius-sm);background:var(--primary);color:#fff;cursor:pointer;transition:background-color .12s ease}button:hover{background:var(--primary-hover)}button:disabled{opacity:.6;cursor:not-allowed}.link-button{background:none;color:var(--primary);padding:8px 0}.link-button:hover{background:none;text-decoration:underline}.link-button.danger{color:var(--error)}.icon-button{display:inline-flex;align-items:center;justify-content:center;width:30px;height:30px;flex-shrink:0;padding:0;border:none;border-radius:var(--radius-sm);background:var(--bg);color:var(--text-muted)}.icon-button:hover{background:var(--border);color:var(--text)}.icon-button:disabled{opacity:.4;cursor:not-allowed;background:var(--bg);color:var(--text-muted)}.icon-button-danger{color:var(--error);background:#e74c3c1a}.icon-button-danger:hover{background:#e74c3c2e}.icon-button-danger:disabled{background:var(--bg);color:var(--text-muted)}.icon-button-primary{color:var(--primary);background:#3b3fea1f}.icon-button-primary:hover{background:#3b3fea33;color:var(--primary-hover)}.icon-button-primary:disabled{background:var(--bg);color:var(--text-muted)}.icon-button-group{display:flex;align-items:center;gap:4px}.integration-input-row{display:flex;align-items:center;gap:8px}.integration-input-row input{flex:1}.toast-container{position:fixed;top:20px;right:20px;z-index:200;display:flex;flex-direction:column;gap:8px}.toast{background:var(--text);color:#fff;padding:12px 18px;border-radius:var(--radius-sm);box-shadow:0 8px 24px #10182833;font-size:14px;cursor:pointer;animation:toast-in .15s ease}@keyframes toast-in{0%{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:translateY(0)}}.centered{min-height:100vh;display:flex;align-items:center;justify-content:center}.auth-card{width:min(380px,90vw);background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:32px;display:flex;flex-direction:column;gap:12px;box-shadow:var(--shadow-sm)}.auth-card h1{margin:0;font-size:22px}.muted{color:var(--text-muted);font-size:14px}.error-text{color:var(--error);font-size:14px}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#10182873;display:flex;align-items:center;justify-content:center;z-index:100;padding:20px}.modal-card{width:min(420px,100%);background:var(--surface);border-radius:var(--radius);box-shadow:0 12px 32px #10182833;padding:24px}.modal-card p{margin:0 0 20px;line-height:1.5}.modal-actions{display:flex;justify-content:flex-end;gap:8px}.modal-danger-button{background:var(--error)}.modal-danger-button:hover{background:#c0392b}.ticket-picker{position:relative;display:inline-block}.ticket-picker-panel{position:absolute;top:100%;left:0;z-index:5;width:340px;margin-top:6px;padding:12px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:0 8px 24px #1018281f}.ticket-picker-list{list-style:none;margin:8px 0 0;padding:0;max-height:240px;overflow-y:auto}.ticket-picker-list li{display:flex;flex-direction:column;gap:2px;padding:8px;border-radius:var(--radius-sm);cursor:pointer;font-size:13px}.ticket-picker-list li:hover{background:var(--bg)}.ticket-picker-list li span{color:var(--text-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.app-shell{display:flex;flex-direction:column;height:100vh}.app-header{display:flex;align-items:center;gap:12px;padding:13px 24px;background:var(--surface);border-bottom:1px solid var(--border);flex-shrink:0}.app-title{font-weight:600;font-size:14.5px;letter-spacing:.01em}.app-header-spacer{flex:1}.nav-toggle{display:none;background:none;color:var(--text-muted);padding:6px}.nav-toggle:hover{background:var(--bg);color:var(--text)}.user-badge{font-size:13px;color:var(--text-muted)}.app-body{display:flex;flex:1;min-height:0}.app-nav{width:var(--sidebar-width);flex-shrink:0;border-right:1px solid var(--border);background:var(--surface);padding:10px;display:flex;flex-direction:column;transition:width .15s ease;overflow-y:auto}.app-nav-links{display:flex;flex-direction:column;gap:1px;flex:1}.app-nav a{display:flex;align-items:center;gap:12px;padding:9px 12px;border-radius:8px;color:var(--text-muted);text-decoration:none;font-size:14px;transition:background .1s ease,color .1s ease}.app-nav a svg{flex-shrink:0}.app-nav-icon-wrap{position:relative;display:inline-flex}.app-nav-badge{position:absolute;top:-6px;right:-8px;min-width:15px;padding:1px 4px;border-radius:999px;background:var(--error);color:#fff;font-size:10px;font-weight:700;line-height:1.3;text-align:center}.app-nav a:hover{background:var(--bg);color:var(--text)}.app-nav a.active{background:var(--bg);font-weight:600;color:var(--primary)}.app-nav-label{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.app-nav-collapse-toggle{display:flex;align-items:center;gap:12px;padding:9px 12px 15px;margin-bottom:8px;border-bottom:1px solid var(--border);background:none;border-radius:0;color:var(--text-muted);font-size:13px}.app-nav-collapse-toggle:hover{background:var(--bg);color:var(--text)}.app-nav-collapse-toggle svg{flex-shrink:0;transition:transform .15s ease}.app-nav-collapsed{width:var(--sidebar-collapsed-width)}.app-nav-collapsed .app-nav-label{display:none}.app-nav-collapsed a,.app-nav-collapsed .app-nav-collapse-toggle{justify-content:center;padding:10px}.app-nav-collapsed .app-nav-collapse-toggle svg{transform:rotate(180deg)}.app-main{flex:1;padding:24px;overflow-x:auto;overflow-y:auto}.page{max-width:900px}.admin-tabs{display:flex;gap:4px;border-bottom:1px solid var(--border);margin-bottom:20px}.admin-tab{background:none;color:var(--text-muted);padding:10px 4px;margin-right:24px;border-radius:0;border-bottom:2px solid transparent;font-size:14px;font-weight:500}.admin-tab:hover{background:none;color:var(--text)}.admin-tab.active{color:var(--primary);border-bottom-color:var(--primary);font-weight:600}.analyze-form{display:flex;gap:8px;margin:16px 0}.analyze-form input{flex:1}.result-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm);padding:24px;margin-top:16px}.result-card h3{margin-bottom:8px}.suggested-reply{background:var(--bg);padding:12px;border-radius:var(--radius-sm);white-space:pre-wrap}.confidence-badge{display:inline-block;padding:4px 10px;border-radius:999px;font-size:12px;font-weight:600;margin-bottom:12px;text-transform:uppercase}.confidence-high{background:var(--success-bg);color:var(--success)}.confidence-medium{background:var(--warning-bg);color:var(--warning)}.confidence-low{background:var(--error-bg);color:var(--error)}.posted-badge{display:inline-flex;align-items:center;gap:6px;color:var(--success);font-weight:600;margin-top:12px}.sources{font-size:13px;color:var(--text-muted);margin-top:12px}.runs-table-wrap{overflow-x:auto;overflow-y:hidden;border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm)}.runs-table{width:100%;border-collapse:collapse;background:var(--surface)}.runs-table th,.runs-table td{text-align:left;padding:10px 14px;border-bottom:1px solid var(--border);font-size:14px}.runs-table th{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:var(--text-muted);background:var(--bg)}.runs-table tr:last-child td{border-bottom:none}.runs-table-row-clickable{cursor:pointer}.runs-table-row-clickable:hover{background:var(--bg)}.runs-table-actions{display:flex;align-items:center;gap:2px}.run-detail{padding:20px 24px;background:var(--bg)}.run-detail h4{margin:16px 0 4px;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:var(--text-muted)}.run-detail h4:first-of-type{margin-top:0}.hold-reasons{margin-top:12px;padding:10px 14px;background:var(--warning-bg);border-radius:var(--radius-sm)}.hold-reasons ul{margin:4px 0 0;padding-left:18px}.corrections-library{margin-top:20px}.corrections-library .source-item-row h3{margin:0}.corrections-section{margin-top:20px;padding-top:16px;border-top:1px solid var(--border)}.corrections-section textarea{width:100%;margin:8px 0}.corrections-list{list-style:none;padding:0;margin:8px 0}.corrections-list li{padding:10px 14px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-sm);margin-bottom:8px}.corrections-list p{margin:0 0 6px;white-space:pre-wrap}.status-dot{display:inline-block;width:8px;height:8px;border-radius:50%;margin-right:6px}.status-gray{background:#b0b0bd}.status-blue{background:#3b82f6}.status-green{background:var(--success)}.status-red{background:var(--error)}.status-orange{background:var(--warning)}.admin-section{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm);padding:22px;margin-bottom:16px;scroll-margin-top:52px}.admin-list{list-style:none;padding:0}.admin-list li{display:flex;align-items:center;gap:10px;padding:8px 0;border-bottom:1px solid var(--border);font-size:14px}.admin-list li button{margin-left:auto}.inline-form{display:flex;gap:8px;margin-top:12px;flex-wrap:wrap}.inline-form input{flex:1;min-width:160px}.inline-form-column{display:flex;flex-direction:column;gap:8px;margin-top:12px}.inline-form-column .inline-form{margin-top:0}.notes-input{font-size:13px}.admin-list-sources li.source-item{display:block;padding:12px 0}.source-item-row{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap}.source-notes{margin:6px 0 0}.notes-editor{margin-top:8px;display:flex;flex-direction:column;gap:6px}.notes-editor textarea{font-size:13px}.notes-editor-actions{display:flex;align-items:center;gap:8px}.chat-shell{display:flex;height:calc(100vh - 57px);margin:-24px}.chat-sidebar-toggle{display:none}.chat-sidebar{width:260px;flex-shrink:0;border-right:1px solid var(--border);background:var(--surface);display:flex;flex-direction:column;padding:16px;overflow-y:auto}.new-chat-button{margin-bottom:12px}.chat-sidebar .ticket-picker{display:block;margin-bottom:12px}.chat-sidebar .ticket-picker>button{width:100%;text-align:left}.chat-list{display:flex;flex-direction:column;gap:2px}.chat-list-empty{padding:8px 10px}.chat-list-item{display:flex;align-items:center;justify-content:space-between;padding:8px 10px;border-radius:8px;cursor:pointer;font-size:14px}.chat-list-item:hover{background:var(--bg)}.chat-list-item.active{background:var(--bg);font-weight:600;color:var(--primary)}.chat-list-item span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-list-item-actions{display:flex;align-items:center;gap:2px;flex-shrink:0}.chat-rename-button,.chat-delete-button{background:none;color:var(--text-muted);padding:0 4px;font-size:14px;line-height:1}.chat-delete-button{font-size:16px}.chat-rename-button:hover{background:none;color:var(--primary)}.chat-delete-button:hover{background:none;color:var(--error)}.chat-list-item-editing{padding:4px 10px}.chat-list-item-editing input{width:100%;font-size:14px;padding:4px 6px}.chat-main{flex:1;display:flex;flex-direction:column;min-width:0}.chat-thread{flex:1;overflow-y:auto;padding:24px;display:flex;flex-direction:column;gap:16px}.chat-empty-state{margin:auto;max-width:420px;text-align:center;color:var(--text-muted)}.chat-bubble{max-width:720px;padding:12px 16px;border-radius:var(--radius);white-space:pre-wrap;line-height:1.5}.chat-bubble-user{align-self:flex-end;background:var(--primary);color:#fff}.chat-bubble-assistant{align-self:flex-start;background:var(--surface);border:1px solid var(--border);box-shadow:var(--shadow-sm)}.tool-step-badge{font-size:12px;color:var(--text-muted);background:var(--bg);border-radius:var(--radius-sm);padding:4px 8px;margin-bottom:6px;display:inline-block}.chat-input-form{display:flex;align-items:flex-end;gap:8px;padding:16px 24px;border-top:1px solid var(--border);background:var(--surface)}.chat-input-form textarea{flex:1;resize:none;max-height:160px;line-height:1.4}.chat-send-button{display:flex;align-items:center;justify-content:center;padding:10px 14px;flex-shrink:0}.proposal-card{margin-top:12px;background:var(--bg);border:1px solid var(--border);border-radius:var(--radius);padding:14px}.proposal-header{font-weight:600;margin-bottom:8px;font-size:14px}.proposal-body{white-space:pre-wrap;font-size:14px;margin-bottom:10px}.proposal-actions{display:flex;gap:8px;align-items:center}@media (max-width: 768px){.chat-shell{margin:-16px;height:calc(100vh - 56px)}.chat-sidebar-toggle{display:block;margin:8px 0 0 8px;background:var(--surface);color:var(--text);border:1px solid var(--border);position:absolute;z-index:5}.chat-sidebar{position:absolute;top:0;right:0;bottom:0;left:0;z-index:4;transform:translate(-100%);transition:transform .2s ease}.chat-sidebar-open{transform:translate(0)}.chat-bubble{max-width:90%}.chat-input-form{padding:12px}}.switch{position:relative;display:inline-flex;flex-shrink:0;cursor:pointer}.switch input{position:absolute;opacity:0;width:100%;height:100%;margin:0;cursor:pointer}.switch-track{width:44px;height:24px;background:var(--border);border-radius:999px;transition:background-color .15s ease}.switch-thumb{display:block;width:18px;height:18px;margin:3px;background:#fff;border-radius:50%;box-shadow:0 1px 2px #10182826;transition:transform .15s ease}.switch input:checked~.switch-track{background:var(--success)}.switch input:checked~.switch-track .switch-thumb{transform:translate(20px)}.switch input:focus-visible~.switch-track{box-shadow:0 0 0 3px #3b3fea40}.kill-switch-row{display:flex;align-items:center;gap:12px;margin-top:4px}.switch-status{display:flex;align-items:center;font-size:14px;font-weight:600}.switch-status-on{color:var(--success)}.switch-status-off{color:var(--text-muted)}.kill-switch-warning{margin:12px 0 0;padding:10px 14px;background:var(--warning-bg);color:var(--warning);border-radius:var(--radius-sm);font-size:13px}.dashboard-page{max-width:1200px}.dashboard-header{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:12px;margin-bottom:20px}.dashboard-header h2{margin:0}.period-selector{display:flex;gap:4px;flex-wrap:wrap;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-sm);padding:3px}.runs-status-filter{margin:16px 0}.runs-status-filter .period-btn{text-transform:none}.period-btn{background:none;color:var(--text-muted);padding:6px 14px;border-radius:6px;text-transform:capitalize;font-size:13px}.period-btn:hover{background:var(--bg)}.period-btn.active{background:var(--primary);color:#fff}.kpi-strip{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:20px}.stat-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm);padding:20px;text-align:center}.stat-card-highlight{border-color:var(--warning);background:var(--warning-bg)}.stat-value{font-size:28px;font-weight:700;line-height:1.2}.stat-label{font-size:13px;color:var(--text-muted);margin-top:4px}.dashboard-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:16px}.dashboard-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm);padding:20px}.small{font-size:12px}.bar-list{display:flex;flex-direction:column;gap:10px}.bar-row{display:grid;grid-template-columns:110px 1fr 30px;align-items:center;gap:10px;font-size:13px}.bar-label{text-transform:capitalize;color:var(--text-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.bar-track{background:var(--bg);border-radius:4px;height:10px;overflow:hidden}.bar-fill{height:100%;border-radius:4px}.bar-value{text-align:right;font-weight:600}.hint-warning{color:var(--warning);margin-top:10px}.ranked-list{list-style:none;padding:0;margin:0;counter-reset:rank}.ranked-list li{display:flex;justify-content:space-between;padding:8px 0;border-bottom:1px solid var(--border);font-size:14px}.ranked-list li:last-child{border-bottom:none}.ranked-list li:before{counter-increment:rank;content:counter(rank) ". ";color:var(--text-muted);margin-right:4px}.ranked-count{font-weight:600;color:var(--text-muted)}.activity-list{list-style:none;margin:8px 0 0;padding:0;max-height:400px;overflow-y:auto}.activity-list li{display:flex;justify-content:space-between;align-items:baseline;gap:12px;padding:8px 0;border-bottom:1px solid var(--border);font-size:14px}.activity-list li:last-child{border-bottom:none}.activity-detail{flex:1}.integration-pills{display:flex;flex-direction:column;gap:8px}.integration-pill{font-size:14px}.integration-ok{color:var(--success)}.integration-missing{color:var(--text-muted)}.integration-pill-link{text-decoration:none}.integration-pill-link:hover{color:var(--primary);text-decoration:underline}.setup-checklist{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm);padding:20px;margin-bottom:20px}.setup-checklist ul{list-style:none;padding:0;margin:8px 0 0;display:flex;flex-direction:column;gap:8px}.setup-checklist li{display:flex;align-items:center;gap:10px;font-size:14px}.setup-checklist li a{color:var(--text);text-decoration:none}.setup-checklist li a:hover{color:var(--primary);text-decoration:underline}.setup-checklist li.done{color:var(--text-muted);text-decoration:line-through}.setup-checklist-check{display:inline-flex;align-items:center;justify-content:center;width:18px;height:18px;border-radius:50%;border:1.5px solid var(--border);font-size:11px;flex-shrink:0}.setup-checklist li.done .setup-checklist-check{background:var(--success);border-color:var(--success);color:#fff}.integrations-grid{display:flex;flex-direction:column;gap:16px}.integration-row{display:flex;flex-direction:column;gap:8px;padding:12px;border:1px solid var(--border);border-radius:var(--radius-sm)}.integration-row-label{display:flex;align-items:center;gap:8px;justify-content:space-between}.integration-row-label span{display:flex;align-items:center;font-size:13px}@media (max-width: 768px){.nav-toggle{display:block}.app-nav{position:fixed;top:56px;left:0;bottom:0;transform:translate(-100%);transition:transform .2s ease;z-index:10;box-shadow:2px 0 12px #0000001a}.app-nav.app-nav-open{transform:translate(0)}.app-nav.app-nav-collapsed{width:var(--sidebar-width)}.app-nav-collapsed .app-nav-label{display:block}.app-nav-collapsed a{justify-content:flex-start;padding:9px 12px}.app-nav-collapse-toggle{display:none}.app-nav-backdrop{position:fixed;top:56px;left:0;right:0;bottom:0;background:#00000059;z-index:9}.app-main{padding:16px}.analyze-form{flex-direction:column}.kpi-strip{grid-template-columns:repeat(2,1fr)}.dashboard-grid{grid-template-columns:1fr}.bar-row{grid-template-columns:80px 1fr 26px}}